Privacy Policy - Prime Home Health

Privacy Policy

Effective Date: February 9, 2025

Prime Home Health, LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your information when you visit our website https://primehh.com, use our services, or interact with us.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

Name
Email address
Phone number
Mailing address
Payment information (if applicable)
Other information provided by you through our website or services

1.2 Non-Personal Information

IP address
Browser type
Device information
Cookies and tracking technologies

2. How We Use Your Information

We use the information collected for the following purposes:

To provide and manage our services
To respond to inquiries and customer support requests
To process payments and transactions
To improve our website and services
To comply with legal obligations
To send marketing communications (if you have opted in)

3. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., payment processing, SMS messaging, marketing).
Legal Compliance: If required by law, we may disclose information to comply with legal obligations or protect our rights.
Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new entity.
SMS Opt-in Policy: SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

4. SMS Terms & Conditions

4.1 SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

4.2 Types of SMS Communications:

If you have consented to receive text messages from Prime Home Health, LLC, you may receive messages related to the following:

Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)

Example: “Hello, this is a friendly reminder of your upcoming appointment with Prime Home Health at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

4.3 Message Frequency:

Message frequency may vary depending on the type of communication.

Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4.4 Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

4.5 Opt-In Method:

You may opt-in to receive SMS messages from Prime Home Health, LLC in the following ways:

Verbally, during a conversation
By submitting an online form
By filling out a paper form

4.6 Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

4.7 Help:

If you are experiencing any issues, you can reply with the keyword “HELP.” Or, you can get help directly from us at https://primehh.com.

4.8 Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary.

5. Data Security

We take reasonable security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no online data transmission is completely secure.

6. Your Rights & Choices

Access & Correction: You may request access to or correction of your personal information.
Opt-Out of Marketing: You can unsubscribe from marketing emails at any time.
Do Not Track (DNT): Our website does not respond to DNT signals.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices.

8. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised Effective Date.

9. Contact Information

For any privacy-related questions or concerns, contact us at:

Prime Home Health, LLC
📍 Address: 15315 Magnolia Blvd., Sherman Oaks, Suite 401, CA 91403
📞 Phone: (424) 326-8910
📧 Email: [email protected]
🌐 Website: https://primehh.com

By using our services, you agree to the terms of this Privacy Policy.