Effective Date: February 9, 2025
Welcome to Prime Home Health (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://primehh.com, our services, and any communications with us, including SMS text messaging.
By accessing our website, using our services, or consenting to receive SMS messages from us, you agree to be bound by these Terms and our Privacy Policy.
1. Use of Website and Services
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You may not:
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Use the website in any way that violates applicable laws or regulations
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Attempt to gain unauthorized access to our systems
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Interfere with the operation or security of the website
We reserve the right to restrict or terminate access to our website or services if these Terms are violated.
2. Services Disclaimer
Prime Home Health, LLC provides home health–related services and administrative communications. Information provided on this website or via SMS is not intended as emergency medical advice. In the event of an emergency, call 911 immediately.
3. Intellectual Property
All content on this website, including text, logos, graphics, images, and software, is the property of Prime Home Health, LLC or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any content without our prior written consent.
4. SMS Terms and Conditions
4.1 SMS Consent
By providing your mobile phone number and opting in, you consent to receive SMS text messages from Prime Home Health, LLC. SMS consent is voluntary and not a condition of receiving services.
Phone numbers collected for SMS purposes are not shared with any third parties or affiliate companies for marketing purposes.
4.2 Types of SMS Messages
If you have consented to receive text messages, you may receive SMS messages related to:
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Appointment reminders
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Follow-up messages
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Billing inquiries
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Service-related notifications
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Promotions or offers (if applicable and opted in)
Example:
“Hello, this is a friendly reminder of your upcoming appointment with Prime Home Health at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
4.3 Message Frequency
Message frequency may vary depending on the type of communication.
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
4.4 Messaging Fees
Standard message and data rates may apply, depending on your mobile carrier and plan. Prime Home Health, LLC is not responsible for carrier charges.
4.5 Opt-In Methods
You may opt in to receive SMS messages from Prime Home Health, LLC by:
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Providing verbal consent during a conversation
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Submitting an online form
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Completing a paper consent form
4.6 Opt-Out Method
You may opt out of SMS messages at any time by replying “STOP” to any message you receive. You may also contact us directly to request removal from our SMS list.
4.7 Help and Support
If you need assistance, reply “HELP” to any SMS message or visit https://primehh.com for support.
4.8 Standard Messaging Disclosures
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Message and data rates may apply
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Message frequency may vary
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Reply STOP to opt out
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Reply HELP for assistance
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SMS services are not intended for emergency communications
5. Third-Party Services
We may use third-party service providers (such as payment processors or SMS platforms) to support our operations. These providers only receive information necessary to perform services on our behalf and are required to protect your information.
6. Limitation of Liability
To the fullest extent permitted by law, Prime Home Health, LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the website, services, or SMS communications.
7. Indemnification
You agree to indemnify and hold harmless Prime Home Health, LLC, its employees, agents, and affiliates from any claims, damages, or losses arising out of your use of the website or violation of these Terms.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.
9. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with a revised Effective Date. Continued use of our services constitutes acceptance of the updated Terms.
10. Contact Information
If you have questions about these Terms and Conditions, please contact us:
Prime Home Health, LLC
📍 15315 Magnolia Blvd., Suite 401, Sherman Oaks, CA 91403
📞 (424) 326-8910
📧 [email protected]
🌐 https://primehh.com
